Trying to attach a small GIF to an e-mail message I was sending today, Gmail came up with a red “Attachment failed” message. Really? It’s like 3kb. You can’t attach that? Is Gmail blocking GIF file attachments now for some odd reason? Am I missing some news about a 0-day GIF exploit?
They gave me links next to it to retry or remove the attachment, but no matter how many times I retried it, it always failed. This was a new one. There was also a help link next to it, which takes you to a Google help page about “Advanced attachment errors.” The help page isn’t very detailed:
If you’re seeing error messages while uploading files, make sure you have Flash installed. Visit http://get.adobe.com/flashplayer/ to check for updates and download the latest version.
You can also use the basic attachment features by clickint the Settings link in Gmail. The attachment setting is located in the General tab.
Yes, Google’s help page really spells “clicking” as “clickint” — somebody’s sleeping on the job over there.
Well, I definitely have Flash 10 installed, and it works fine on other sites. Gmail’s chat notification sound is Flash-based, and that works fine. It looks like Gmail put in new file attachment code with Flash that gives you an upload progress bar and lets you upload multiple files at once. But it just doesn’t work, at least for me.
Going into the Gmail settings and changing it to use “Basic attachment features” instead of the advanced ones let me attach files to my e-mails again. Happy times.
Between the new Flash attachment code that’s clearly not ready for prime time, the typos on the help page that explain how to fix it, and the hours of Gmail downtime a few days ago, they’re just not inspiring confidence these days.
Not to mention that the Gmail downtime led to much confusion on my Blackberry. Google was trying to send my Blackberry to a “sorry, your request looks like an automated request from a virus” page where it was asking me to enter a captcha. That worked fine from the Blackberry’s web browser with Gmail over the web, but not so much with Gmail’s Blackberry app. The application was redirected to sorry.google.com which should display the captcha, but the application apparently never expected to be sent there, and wasn’t able to display it. So I was just locked out of Gmail from Google’s own Blackberry application for a few hours until it cleared up.
Not the best of weeks for Gmail. Let’s hope next week is smoother sailing.
MILD UPDATE: Google has now posted about the new attachment feature on the Gmail blog, but there’s no mention of it not working right. I guess I’m just in some special minority for whom it fails. I feel so special.
I’ve had the same issues over the last few days.
I have been facing the same problem…Google is such a screw-up these days..
I have this problem too!
I’m having this issue too. Anybody know of a fix yet?
Count me in…the only way around for me is clearing the cache & restarting IE…funnily if it fails in IE , it wont work in Firefox either…
I have experienced the fails mostly with files closer to 1MB…lesser than that work..
Still not sure if its a Gmail issue or some anti-virus firewall on my end…
*Sigh*….
Fix for this issue is posted here, along with some explaination:
http://troubleshoot.ooz.ie/2009/03/gmail-attachment-failed.html
I’m also having the same problem
try to open gmail, via https protocol: https://gmail.com , that helped me
Well… when I change to https, gmail notifier doesn’t work… so that’s no use.
try this…go to settings in gmail
1. Choose “dont always use https”
2. Choose basic attachment uploaded
thats it.
I have had the exact problem in the past 3 weeks. Never got an attachment in. All formats including jpeg, gif, doc,xls,pdf failed.
Tried Adi’s suggestion, Got rid of the new fancy attachment bits. it wrked. Old is gold.
Thanks Adi.
If you have a customized interface ,Try sending the attachment using the older version of gmail; worked for me
Same problem here. Hope Gmail isn’t becoming the next Hotmail.
Only fix for me is using basic version of upload.
This is insane i just need to send some files to a remote user and it doesnt work what a shame gmail have this issues, IE, FF , Safari or Chrome all the same
Just use the older version of gmail for attaching anything it worked for me as well
I didn’t have this problem until installing Flash 10 while using Chrome. I am getting server errors while just trying to login in IE.
No J.C., that link suggests it is a problem caused by google toolbar, which I do not have installed. This is a Flash 10 problem, has to be.
I was able to send attachments (pictures) to turn back the “old version”. However, I save the message (including attachments thereto), then send in the Drafts folder.
If you have a custom interface, try sending the attachment with the older version of Gmail has worked for me.
HI, I too have the same problem and I got solution for it. First, check the date and time settings in your computer. If the date is not correct, it will lead to many problems like we can not chat in gmail, upload fails, etc. so try this folks… hope it will work.
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I had the same problem some time ago but I just changed the attachment settings and that was all.
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I was able to send attachments to turn back the old version
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Since two days i have been facing problem attaching files. Gmail gives me error and gives me option for attaching in basic version which is time consuming sometimes.Even a 30 kb file is not getting attached. I used google chrome, firefox or internet explorer, all give same error messages. I have even deleted cookies. But still the problem persists.
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