So, when I left off yesterday I’d called around 4:00 and gotten the 5:30 estimate for my 11:00-2:00 Comcast appointment. At 6:00 I called back to try to get a new estimate. After another 10 or 15 minutes on hold while the CSR’s supervisor tried to reach the technician, he came back on the line and said they couldn’t reach him, so they couldn’t give me a new estimate or anything. All he could tell me was that my appointment was still in the system and hadn’t been cancelled (that’s good) so someone should be getting here eventually.
While I was talking to the CSR, at around 6:15, our cable went out completely. I look out the window, and there’s a Comcast van out there and a guy on a ladder at the telephone pole. Wow, someone’s here. And decided to unplug us completely without knocking on the door and saying anything first. Naturally, during a TV show that we were watching.
On the plus side, he seemed competent. He ran a new line from the pole to the house, saying that we were losing too much signal from the pole. And with that new cable, everything’s working again. If that was the problem, I’d love to know how none of the other countless calls over the last 3 months led to anyone fixing it. I also don’t understand why it went up and down so often, and how they could say that they “were doing work in my neighborhood and fixed my problem” (which did fix the problem) if they didn’t touch that cable.
Oh well. Hopefully this really fixes it for good. Since this is the first time I’ve actually seen anyone do anything (instead of coming out after it was back up and saying it all looked good, or cancelling the appointment altogether) I give it a 50/50 chance of working.