Appointment scheduled for today, Friday, from 11-2 to try to fix the latest outage, the one that started Tuesday morning.
At 2:10 I call up and ask where the technician is. 10 minutes on hold, and I’m told that they switched me to another tech, who has 2 jobs to do and then he’ll be here.
At 4:00 I’m getting ready to call back, thinking that those 2 jobs should be over by now, when the tech calls. Ok, I’m expecting this to be the usual call where they say they’re on the way. No. He says he just got called about my job a few minutes ago, and he’ll be here after doing 2 other jobs first. He has no idea how long they’ll take.
Jesus. I call Comcast back to try to find out what they were doing for those 2 hours that we were waiting for the tech, but he hadn’t even been called. CSR talks to dispatch, who says he’ll be here around 5:30, but can’t give me any answers as to why they’re so messed up.
The only thing that worries me about switching to FIOS is that Verizon’s customer support is supposed to be about as bad as they get. But I figure at this point I’m there already with Comcast, so it can’t really get worse, right?